How AI chatbots work, why they make things up, and what makes an answer trustworthy.
RAG, or retrieval-augmented generation, means a chatbot first finds the passages that match a question, then writes its answer from them instead of from general knowledge. On a website it is what lets answers come from your own pages. TailGPT uses it with strict rules: answer only from your pages, and say so when nothing matches.
Siddharth Kajaria · 7 October 2026 · 8 min read
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Prompt injection is an attempt to slip instructions into a chatbot, through a visitor's question or text hidden in a page or document, so it ignores its rules. TailGPT refuses such orders with one fixed sentence, marks instructions found in your content as material to read, and never charges a question for a refusal.
Siddharth Kajaria · 7 October 2026 · 10 min read
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An AI hallucination is a confident, fluent answer that is false or not supported by anything the AI was given, such as an invented refund window or a made-up phone number. It happens because models write likely-sounding text. TailGPT reduces it by answering only from your pages and checking each answer after it is written.
Siddharth Kajaria · 7 October 2026 · 8 min read
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A website chatbot reads your site in four steps: it finds pages from the site's own page list (its sitemap), opens each in a real browser, keeps the real content while dropping menus and banners, then makes it searchable by meaning. TailGPT works this way and shows which pages failed and why.
Siddharth Kajaria · 7 October 2026 · 10 min read
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A scripted chat flow is a tree of buttons and replies written in advance; an AI answer is written when the visitor asks, from your website's pages. TailGPT is the second kind: it answers only from your chosen pages and documents. Flows still suit fixed tasks such as bookings and forms, which TailGPT does not do.
Siddharth Kajaria · 7 October 2026 · 9 min read
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This glossary defines 30 terms you meet on AI chatbot pricing and feature pages, from AI agent to widget, in plain English. Where it helps, each entry says how TailGPT handles it, such as counting questions instead of credits and answering only from your pages and documents.
Siddharth Kajaria · 7 October 2026 · 11 min read
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A chatbot answers questions; an AI agent also takes actions, such as booking, refunding or updating a record, using tools connected to your systems. Most small websites need answers first, because every action adds risk. TailGPT is an answer bot: it answers from your website's pages and documents and takes no actions.
Siddharth Kajaria · 7 October 2026 · 10 min read
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A general chatbot answers from everything it has ever read. When your website does not say what a visitor asked, it guesses - and a guess about your delivery times sounds exactly like a fact. A chatbot that reads only your pages has nothing to invent from, and the honest answer to an uncovered question is that it is uncovered.
Siddharth Kajaria · 20 September 2026 · 4 min read
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An AI chatbot on your website reads the pages you choose and answers visitors from them. It is useful for a narrow, real job, and it is not a member of staff. It answers what your pages already answer, at any hour, but it does not take orders, issue refunds or promise anything new.
Siddharth Kajaria · 14 September 2026 · 4 min read
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An answer with no source is a claim. A link to the page it came from turns it into something a visitor can check in one click, and you can correct in one edit. The source also shows you which page said the wrong thing, because an answer with no source cannot be argued with, or fixed.
Siddharth Kajaria · 4 August 2026 · 4 min read
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