Until 18 September 2026, a TailGPT chatbot could tell you how many questions it had answered and nothing about what those questions were. A shop owner could see that the Support bot had answered 418 questions this month and not read one of them. Show chats changes that. Every conversation a chatbot has had on your website is now readable in your dashboard, in the words your visitors used and the answers they got.
What does Show chats do?
Show chats opens every conversation one chatbot has had with visitors on your website. Each chatbot card on the Chatbots page now carries two actions: Customise, which opens the settings as before, and Show chats, which opens that bot's conversations.
A conversation is one visitor's chat with that bot. The messages are drawn as chat bubbles, visitor on one side and chatbot on the other, so you read the exchange the way your visitor read it: the words alone, as they appeared in the bubble.
What does the conversations page look like?
It has three parts, top to bottom:
- The filters, across the top, because they decide everything below them.
- The visitors, as a strip that scrolls sideways. Each entry shows a visitor label, when they last wrote and how many messages the conversation has. A More button at the end loads the next set.
- The figures and the chosen conversation, side by side.
When you arrive, the newest conversation is already open, so the page never starts with an empty panel. On a phone the two columns become one: the list first, then the conversation as a full screen with a way back.
Who is "Visitor A1B2C3"?
It is a label, not a person. TailGPT does not ask your visitors for a name, an email address or an account, so it has no name to show. Instead each visitor is labelled with six characters, like Visitor A1B2C3, taken from the id TailGPT gives that visitor's browser. Six characters are enough to tell two visitors apart and short enough to quote to a colleague: "have a look at Visitor 8F3A9C".
A visitor who comes back to your site in the same browser continues the same conversation, so a question asked on Monday and a follow-up on Thursday appear together.
How do Search, When and Order work?
They narrow and arrange the list, and every change asks TailGPT afresh rather than filtering what is already on screen, so a bot with ten thousand conversations behaves the same as one with ten.
| Control | Choices | Use it to |
|---|---|---|
| Search | Any word, in any message | Find every conversation that mentions "refund", "Saturday" or a product name, whether the visitor or the bot said it, and wherever it appears in the conversation |
| When | Any time, last 7 days, last 30 days, last 90 days | Read this week's conversations, or look back over a season |
| Order | Newest, oldest, longest, shortest first | Start with the latest, or with the conversations that went on longest |
Search and When work together. "Delivery" in the last 30 days, longest first, is a perfectly good question to ask the page.
What do the figures count?
The figures count exactly what the filters selected, nothing more. Beside the open conversation you see:
- Conversations
- Questions asked
- Messages in total
- Average length, in messages
- The longest conversation, in messages
- When the bot was last spoken to
Because they follow the filters, they always agree with the list above them. Set When to the last 7 days and every figure narrows to the last 7 days. Search for "fees" and the figures describe only the conversations that mention fees. If a search matches nothing, the page says so, and it reads differently from a bot that has never been spoken to, so you are never left wondering which one you are looking at.
Can you send someone a link to one conversation?
Yes. Each conversation has its own address, so you can copy it from the browser and send it to whoever looks after the account with you, rather than describing which row to click. The browser's Back button works the way you would expect.
Does it work after a plan ends?
Yes. You can read your chatbot's past conversations without a live plan. Those conversations happened on a plan you paid for at the time, and your own history should not be locked away because a plan lapsed. What a plan still controls is unchanged: without one the bubble does not appear on your website, so no new conversations are added until you renew.
What does the conversations page not show?
Five things, and it is better to know them before you go looking:
- Refused questions. When the chatbot turns a message down with "I can only answer questions about this website." (an attempt to give it orders, a request to write code, too many questions too fast), that message is not stored as a conversation. So this page is not where you would see somebody trying to misuse your bot.
- Your own test messages. Questions you type in the dashboard's test box are not visitor conversations and do not appear here.
- The page your visitor was on. The conversation does not record which page of your site the chat started on, so there is no page filter.
- Sources under each answer. The chatbot answers only from your selected pages and documents, but the page shows the answer as the visitor saw it, without a list of pages underneath.
- An export or a delete button. Conversations can be read and searched in the dashboard. There is no download, and no way to delete a conversation from the page.
How should you use it each week?
Use it to find the questions your website does not answer, and then answer them on the website. Fifteen minutes a week is enough for most small businesses:
- Set When to the last 7 days and Order to longest. Long conversations are where a visitor kept asking, either because they were keen or because the answers were not landing. Both are worth reading.
- Read five or six of them. Look for answers where the chatbot said your website does not cover the question, and for visitors who asked the same thing twice in different words.
- Search the words your business lives on. A clinic might search "appointment" and "insurance", a hotel "check-in" and "parking", a coaching institute "batch" and "fees". You will see how often each comes up and how well it was answered.
- Sort each miss into one of three causes. The page exists but was not ticked; the page exists but does not say it clearly; or there is no page. Our post on what to do when your chatbot says it does not know goes through each one.
- Fix the website, not the chatbot. Tick the page, rewrite the vague sentence, or write the missing page. A fix on the page also answers the visitors who never open the chat.
- Re-crawl. Read the website again from the Websites page, from your monthly allowance (2 re-reads on Starter and 8 on Growth, as of 4 October 2026). There is no automatic refresh, so this step is yours.
- Check next week. Search the same word and read the newest conversations. If the answer is now right, that miss is closed.
Pair this with the count of unanswered questions on your dashboard. The count tells you whether misses are rising or falling; Show chats tells you what they were.
What does that look like in practice?
Take a coaching institute in Pune with a FAQ chatbot. In the last 30 days, a search for "weekend" finds eleven conversations. Reading three of them shows the same pattern: parents ask whether there is a Saturday batch for Class 10, and the chatbot says the website does not cover it. The batches page lists weekday timings only, and the weekend batch is mentioned in a PDF prospectus nobody uploaded.
The fix takes ten minutes. Add the weekend timings to the batches page, upload the prospectus, and re-crawl. The next week, the newest conversation mentioning "weekend" has the right answer, and the next time a parent asks at 11 at night, so does the bubble. The same habit works for any of the support questions your website should answer by itself.
The how it works page walks through the whole journey, from adding a website to reading what people asked. If you are not a customer yet, the free trial lets you build a chatbot and test it on your own pages first.